Shipping Policy

At Madelleine, we carefully prepare every order to ensure that it arrives to you in perfect condition.

Order Processing

Orders are normally prepared and shipped within 1 to 7 business days after payment has been confirmed.

Delivery Time

Once shipped, the estimated delivery time is 3 to 14 business days, depending on the destination and the shipping carrier.

Please note that delivery times may be affected by periods of high demand, public holidays, or circumstances beyond our control.

Shipping Costs

Shipping costs are displayed at checkout, before payment is made for the order.

Tracking

When available, a tracking number will be provided so that you can follow the status of your order.

Delivery Address

It is the customer's responsibility to provide a correct and complete delivery address. Madelleine is not responsible for delays or returns caused by incorrect delivery information.

Delayed or Lost Orders

If your order does not arrive within the expected timeframe, please contact us so that we can check the situation with the shipping carrier and assist you as best as possible.